The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
We will send off your order within one or two working days. We use the standard parcel service of PostNL to ship our parcels. You can find their estimated delivery times per country in this pdf document: https://www.postnl.nl/en/Images/delivery-times_tcm9-23680.pdf. In the third column you can find the delivery times of the standard service (in estimated business / working days). Please keep in mind that customs / import procedures in non-EU countries can sometimes add an extra week (or even two weeks) to the delivery times.
On request we can also ship with UPS for a faster delivery: expedited (within 10 days) or express (within a few days). There are no custom delays when shipping with UPS. Contact us before the purchase to get a quote.
Broken ceramics is a thing we do not like! Not only is it a waste of time and money, but it also (often) means the end for a rare and unique item, which was treasured and cared for by their previous owners. So we really want to avoid any damages during shipping!
We have lots of experience of shipping ceramics, and we have seen what works and what does not work to protect ceramics during transit. If we ship multiple items in one package, each item is carefully wrapped and kept well seperated from the other items. We use large boxes, with plenty of buffer all around the items, so the packages can withstand a lot of abuse. All our packages should be able to cope with a 1,5 m drop without the items getting damaged.
Yes we do. We re-use packaging materials as much as possible, which means we rarely have to buy new materials for our packaging. Only foam peanuts are sometimes bought by us, in which case we choose starch based peanuts which are fully biodegradable, non-toxic and water-soluble.
Each year, we calculate the greenhouse gas emissions in CO2-equivalents caused by our shipping. We multiply that amount by 150% and then offset it in certified CO2 compensation projects based on tree planting / reforestation in Bolivia and Uganda. See https://treesforall.nl/en/project/ for more information on the projects.
First of all, don't let them fall! Always handle them in a mindful way and put them in spots where they cannot be accidentally bumped over when cleaning or vacuuming. Some people put some (clean) sand in vases to make them more stable.
Second, don't clean them too often! Underglaze painted Gouda and Delftware can be perfectly cleaned with water if necessary, but often just dusting them off or polishing them up a bit with a soft dry cloth is enough. Overglaze painted items should not be cleaned too often.
The colours of ceramics do not fade in sunlight, so you can put them in bright spots where they look good. But do avoid large temperature differences, which will cause increased crazing in many Delftware and also Gouda type pieces.